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HoanIt
Documentation
Guides for learners, team leaders and business owners.
Table of contents
1
Getting Started
What HoanIt is, how accounts and roles work, and finding your way around.
1.1
Accounts, roles & signing in
How you get access, the three business roles, and switching between businesses.
1.2
Finding your way around
A tour of the left sidebar and what each section is for.
2
For Learners
Taking trainings: lessons, quizzes, AI role plays, progress and certificates.
2.1
Taking a training
How journeys, lessons and modules fit together, and working through them.
2.2
Quizzes and AI role plays
How quizzes are scored and how to get the most out of an AI role-play conversation.
2.3
Progress, notifications & certificates
Tracking your progress, staying on top of assignments, and earning certificates.
2.4
Training on a shared kiosk tablet
Using your PIN on a shared front-desk tablet, and remembering to lock it.
3
For Owners & Team Leaders
Building trainings, managing your team, kiosk tablets, business email, reports and settings.
3.1
Building trainings
Create journeys, lessons and modules in the Training Builder.
3.2
Managing your team
Invite members, change roles, remove people and reset progress.
3.3
Kiosk mode & PIN profiles
Set up a shared front-desk tablet so staff without email can train with a PIN.
3.4
Business email
Your business's @hoanit.com address: what it's for, reading it in HoanIt, and webmail.
3.5
AI Roleplay & customer characters
Design realistic practice conversations and the personas your team talks to.
3.6
Reports & announcements
Track team progress and send messages to everyone in your business.
3.7
Settings, branding & billing
Business details, your logo and colors, training pace and preferences, and your plan.
4
Using HoanIt with AI assistants
Connect Claude or ChatGPT to HoanIt to build trainings and check progress by chat.