Quizzes
Quizzes check what you learned in a lesson. Answer each question and submit. You'll see your score when you finish, and your manager can see it in Reports.
AI role plays
A role play is a practice conversation with an AI playing a customer, caller or coworker. You type (or speak, where available) the way you would on the job. It's a safe place to practice difficult conversations before they happen for real.
Some role plays include a customer folder — background on the person you're talking to, like a front-desk screen would show. Use it the way you would at work.
Communication Coach feedback
When you finish, you get coaching feedback built around a simple framework: Connect → Understand → Guide → Purpose → Own → Close. It's a way of thinking about a conversation, not a script to memorize. Your feedback includes:
- A score and performance level
- What went well
- Your biggest opportunity
- Something to try next time
- An example of how a top performer might have handled it
Your business may require a minimum role-play score to complete the module. If you don't reach it, read the feedback and try again.
Tips
- Respond naturally — the coach rewards real connection and ownership, not keywords.
- Close the loop: make sure the "customer" knows what happens next.